by Customer Discuss Staff | August 2, 2017 12:45 pm
According to Frederick, a long standing Ecobank Ghana’s customer, the bank’s customer service is getting worse as days go by—and his recent unsolved issue with the bank has led him to start shopping around for a different bank.
Frederick in a message to http://backyardgardensjoseph.com/?bioener=dating-indian-guy&a0d=9b CustomerDiscuss.Com stated that it has taken over a month for Ecobank Ghana to reverse a simple visa payment which he made to a merchant online—that the merchant never received the payment.
He said: “I bought some stuff online and paid with my Ecobank visa card. Later, the merchant alerted me that payment was not received.”
“And for a month, Ecobank Ghana does not know what happened. They said they will reverse the payment as the Merchant did not receive it and it is over a month now, Ecobank has not been able to resolve this simple issue.”
Frederick mentioned that what’s even annoying is that anytime he contacts Ecobank, he’s served the same vague answer—we are working on it.
“For a bank with several high charges that prides itself as an industry leader, this should not be happening”, disappointed Frederick added.
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Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.
The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.
Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything. Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.
Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.
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