I Bought A Pair of Jeans From Elaines Chic Couture…They Delivered A Dirty Stained Jeans & Told Me to Go F**K Myself When I Asked for Refund

I Bought A Pair of Jeans From Elaines Chic Couture…They Delivered A Dirty Stained Jeans & Told Me to Go F**K Myself When I Asked for Refund

It is pathetic to see that some business owners have no regard for the customers who patronise their products and services. It even gets worse when you realise that most of these people are entrepreneurs who are now building their business
and yet they don’t have any clue that for your business to succeed you should have a customer – first mentality.

Some entrepreneurs like the owners of Elaines Chic Couture, an online store are only concerned about making money, which is understandable but they forget that the key to sustaining a business is having satisfied, loyal customers who will always buy your products over the long time.

Apparently, the young lady who sent us a mail about the terrible experience she had with them, bought some clothing from their online Instagram store.

After payment and a lot of back and forth, it was delivered to her after 2 weeks. She checked the items out and one is not what she ordered and it came dirty! Dirty!

All her efforts to get this rectified has been in vain.

Below is the mail she sent us and screenshots of her conversations with Elaines chic couture.

Hi there

I have an issue that I would like you to help me out with.

I bought some clothing from one of these online Instagram stores. After payment and a lot of back and forth, it was delivered after 2 weeks. All this while, I was nice and patient about it.

I check the items out and one is not what I wanted and it came dirty! Dirty! So I alerted her that she has to refund my money cos the item isn’t what I asked for anyway plus it’s dirty.

I send her messages and I can see that she has read it but she just won’t mind me.

I have screenshots of our conversations that I can send you when I get home. At work now

Please help me out, sir.

Thank you


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Response from Elaines Chic Couture to ‘CustomerDiscuss.Com’ team

We are waiting to see if they will have anything reasonable to say to this…

About CustomerDiscuss.Com:

Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.

The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.

Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything.  Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.

Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.

So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.

If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.

When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.

Together, we can get these people to be accountable and importantly, do what’s expected of them.

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What Readers Are Saying...

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Customer Service
2out of 5
Response Received from this Business
2out of 5


0.5 out of 5
Very Poor

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Elaines Chic Couture