No Response From Surfline’s Customers Service After 25 Mins of Waiting (EVIDENCE ATTACHED)

No Response From Surfline’s Customers Service After 25 Mins of Waiting (EVIDENCE ATTACHED)

Imagine you have a problem with your internet service provider—-in this case Surfline and while at your 30 minutes break at work, you call their customer service to quickly have a word with an agent. It’s highly likely that wouldn’t be possible because according to two independent Surfline Customers who have contacted CustomerDiscuss.Com today, they’ve call Surfline several times and have stayed up to 25 minutes on the phone without anyone answering their calls—only for them to just give up and drop the calls.

Considering how much Surfline charges for their services, it’s really inappropriate for customers to be given such a bad service, a long wait in a queue just to speak to an operator is a thing of the past.

Of course it can get busy but at max, a 5-10 minutes wait should be painfully reasonable but if you have to wait for over 15 minutes to the extent that you get fed up and drop the call, then that’s the definition of bad customer service.

Interestingly, Kwame Aplus, one of the Editors of CustomerDiscuss.Com has been experiencing this same appalling customer service since morning—and decided to drop his call after over 25 minutes wait on the phone.

Surfline needs to hire enough call operators to deal with whatever level of demand and drastically cut down their call waiting time.

This is clearly a piss-take.

See the Screen Shots below…

Surfline Ghana

Surfline Ghana

Surfline Ghana

Surfline Ghana

Response from Surfline to ‘CustomerDiscuss.Com’ team

Surfline says it sent out messages to its customers this morning around 8:50 about their call centre and network having issues—when the network has been down since yesterday. 

About CustomerDiscuss.Com:

Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.

The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.

Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything.  Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.

Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.

So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.

If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.

When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.

Together, we can get these people to be accountable and importantly, do what’s expected of them.

Support this cause by sharing this article!


What Readers Are Saying...

Print this entry

Customer Service
2out of 5
Response Received from this Business
2out of 5


0.5 out of 5
Very Poor

Tags assigned to this article:
Surfline's Customers Service