by Chris-Vincent Agyapong Febiri | June 7, 2016 12:36 pm
If we are to go by the complaints received so far, Airtel Ghana seems to be the worst telecommunication company in Ghana right now—-and their customer service really sucks.
According Obeng who wrote to CustomerDiscuss.Com this morning with screenshots as evidence of his complaint, he purchased or subscribed to Airtel Internet bundle on 24th May, 2016 and after they took his money (credit), he shocking received a message, saying, his bundle purchase is successful and he has 0MB of data.
Of course that means, Airtel took his money and provided him with nothing.
After calling Airtel customer service from 24th May, nothing has been done about it—-he has not be given the due internet bundle, neither has he received any sort of refund.
This is annoying—more also, it’s something simple Airtel can sort ought and yet, Obeng has been chasing them since 24th May without anyone doing anything about it—-they simply do not care.
Read K. Obeng’s Complaint Below in His Own Words….
I subscribed to one of Airtel’s data bundle. They took the airtime I had and told me I have bundled successfully, but failed to give me the bundle.
You can see it in the circled part of this picture.
This happened on the 24th of last month (May). I called their customer care and told them of what had happen.
I was told a complaint would be sent to the whatever team to work on it for me, but till today, I still have not gotten it.
I have been calling since then just to follow up, but the story stays the same.
Thank you for replying. Hope to hear from you again soon.
Response from Airtel Ghana to ‘CustomerDiscuss.Com’ team
We are waiting to see if they will have anything reasonable to say to this…
Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.
The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.
Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything. Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.
Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.
So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.
If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.
When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.
Together, we can get these people to be accountable and importantly, do what’s expected of them.
Source URL: http://customerdiscuss.com/2016/06/bought-internet-bundle-airtel-taking-money-texted-say-zero-mb-data/
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