I Was Served A Cold & Salty Pizza At the Newly Opened Pizza Hut in Achimota After Waiting for 90 Minutes For My Food

by Customer Discuss Staff | May 31, 2016 11:14 am


It seems Pizza is not a fast-food in Ghana, because at Eddy’s Pizza, a customer recently shared with us how she waited for 3 hours for a mere pizza[3]—-an experience many commenters have collaborated.

And the newly opened Pizza Hut which is supposed to tighten the competition in the fast growing pizza market in Ghana is said to be nothing different—-and even the pizza this complainer was served was “cold and salty.”

It doesn’t take a lot to make a pizza ready—-and a reasonable wait time for a pizza order should be between 10-15 minutes; anything beyond this is straight up bad customer service.

According to Mr. Boahen, he decided to give the newly opened Pizza Hut in Ghana a try—-on the back of the hype, but he was hugely disappointed.

He says, Pizza Hut ruined his night and he had his fiancée by his side to experience the Pizza disaster.

Read C. Boahen’s Pizza Hut Experience Below…

Dear Customer Discuss,

After a long day I decided to pass by Pizza hut at the Achimota to have a feel of the massive pizza hype. Together with my fiancée, we got inside Pizza hut and made our order at 7:20pm.

The Cashier told us it was going to take 20 minutes for the pizza to be ready. We took a stroll inside the mall and got back to Pizza hut at 7:55 pm only to find a teaming crowd of seemingly agitated customers.

Initially I thought the pizza was very nice that was why they had a lot of people trooping in to buy but after waiting for an additional hour we realized the people we came to meet were customers who had waited for ages just to be served.

After an hour and thirty minutes we received a very cold and salty pizza as they (pizza hut) claim our order was still not ready all the time.

As a matter of fact, the pizza given to us was not in any way near what we ordered.

We left Pizza hut very dissatisfied and up until now, anytime I think of eating pizza the first thing I remember is the how Pizza hut succeeded in ruining my evening on the 25th May 2016.


Response from Pizza Hut Ghana to ‘CustomerDiscuss.Com’ team

We are waiting to see if they will have anything reasonable to say to this…

About CustomerDiscuss.Com:

Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.

The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.

Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything.  Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.

Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.

So we’ve started this website-CustomerDiscuss.Com[4], supported by GhanaCelebrities.Com[5] and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.

If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.

When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.

Together, we can get these people to be accountable and importantly, do what’s expected of them.

Support this cause by sharing this article!


What Readers Are Saying...
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  3. because at Eddy’s Pizza, a customer recently shared with us how she waited for 3 hours for a mere pizza: http://customerdiscuss.com/eddys-pizza-took-3-hours-ordered-pizza-arrive-rudely-didnt-even-care-putthemoblast/
  4. CustomerDiscuss.Com: http://customerdiscuss.com/#
  5. GhanaCelebrities.Com: http://www.ghanacelebrities.com/

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