by Customer Discuss Staff | May 26, 2016 11:19 pm
The shock of being told you owe money on a prepaid meter can send a chilling effect down your brains—and this is exactly how the below ECG customer-Edward N., seems to have felt when he was told by a vendor that he already owes 17GHS on his prepaid, when he had gone out intending to only buy 20 GHS.
Apart from the fact that he was compelled by this weird incident to buy 40GHS electricity instead of the initial 20GHS so that whatever debt on the prepaid can be paid off for him to have electricity, the vendor who notified him of the this could not even reasonably explain how has it become possible to owe on a prepaid meter, which ought to be paid ahead before using—especially when the person had not borrowed anything on the meter.
Edward asks; “is owing on a prepaid meter not an oxymoron?”
Read Edwards Shocking Experience Below….
Dear Customer Discuss,
I am writing to share my anger, confusion and frustration being caused by the Electricity Company of Ghana (ECG). I may not know a lot of things but one thing I believe I know is the meaning of prepaid.
Despite how quick the new ECG meter runs whenever you buy credit on there which we are already struggling to keep up with, a new layer of stealing has been added to this already existing exploitation.
A few days ago, I went to a vendor near my house to buy 20 GHS electricity with my prepaid card only to be told that I already owe 17GHS on my prepaid meter.
As shocked as I was, I managed to calm myself and asked the vendor, how is it possible to owe any money on a prepaid meter when I have not borrowed any money whatsoever.
And the vendor was as confused as I was, only that she had seen this more than once, unlike me. She tried to explain but later said, young man, I don’t really understand why but this is happening a lot because five people this morning also had the same problem.
So instead of buying 20GHS, now I was compelled to buy 40 GHS because 17GHS was going to pay for a debt I do not know how it came about.
When I spoke to a couple of friends about this, some said they are facing the same shock out of the same problem.
Has ECG gone that crazy?
This rogue national company ought to be brought to line. Because, you can not introduce into the country such a fast running meter which chews whatever credit you buy within a short period and on top, start telling us we owe money on prepaid meters when the essence of prepaid is you pay ahead before using.
Is owing on a prepaid meter not an oxymoron?
Response from ECG to ‘CustomerDiscuss.Com’ team
We are waiting to see if they will have anything reasonable to say to this…
Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.
The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.
Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything. Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.
Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.
So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.
We are not here to destroy people’s businesses, rather we cant to force things to be changed—so those businesses which offer great customer service will be duly acknowledged and commended.
If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.
When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.
Together, we can get these people to be accountable and importantly, do what’s expected of them.
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