Airtel Ghana is Not Informing Customers When Bundle is Exhausted & Automatically Switches You to Pay As You Go to ‘STEAL’ Their Credits

08 May, 2016 by Customer Discuss Staff

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From the below E-mail and exchanges between a young man and Airtel Ghana, it seems Airtel Ghana is intentionally ‘stealing’ from its customers—this is being done cunningly such that the customer uses his credit unknowingly, thinking he or she is on a damn bundle.

Reasonably, if you subscribe to a bundle and it finishes or before it finishes, Airtel Ghana or whatever network you are on is supposed to alert you via a text message that your bundle is about to finish or it’s exhausted.

But in the case of this person which could be the experience of many other Ghanaians, Airtel Ghana did not tell him his bundle is finished and while he thought he was using his bundle, it turned out that he was using his newly loaded credit—which obviously is expensive.

Here, it’s obvious Airtel Ghana would benefit from such a cunning enterprise; you are forced to use credits that you would not reasonable use thinking it’s in place and you are on a bundle.

This is somewhat thievery; cleverly done—imagine how much Airtel Ghana would benefit if this is than to 100,000 Ghanaians in a week? And the misfortune to these customers?

Can Airtel Ghana start alerting its subscribers when their bundle is exhausted instead of automatically rolling over to their existing credits?

It’s unfair—and it falls within the scope of bad customer service to deceive the customer in such a way that he is at lost while you benefit greatly.

Read what poor Airtel Ghana user had to say plus his communication with Airtel below…

Hello Vincent!!

Thanks for this opportunity to help frown at the greater disservice these telecommunications are delivering to us especially AIRTEL.

I switched from MTN to AIRTEL thinking it came from “Heaven” unknowingly it’s the real “Atta Ayi network”.

My point is this Vincent. Airtel has this PAY AS YOU GO PACKAGE and this how it works! I know you know but let me light it small with an example. I bought a 10 cedi credit and used 5 cedi for 200MB with the left 5 cedi for calls.

What they do is instead of them promptly alerting you that you have exhausted your bundle so that you can choose whether to rebundle, they automatically switch U on the CALL CREDIT!

I think as a customer you need to be informed about everything since you are the bussines! You will realise within seconds all your credit is gone just like that.

My issue is Vincent, initially they used to alert us when you have a 10MB yet to be exhausted and that was informative. All of a sudden they stopped. Disheartening is nowadays they send the “EXHAUSTED MESSAGE” after they have chopped your call credit.

I have started engaging in NEGATIVE WORD OF MOUTH as a form of negative sales promotion. Tweeeeeea.!!

Attached is my War chats with airtel Ghana!!

Thank you. Kindly assist…

Another person had this to say about Airtel—which we believe can be boxed with this…

Response from Airtel Ghana to ‘CustomerDiscuss.Com’ team

Airtel Ghana has responded to this;

In direct contradiction to everything we have heard from complaining customers, Airtel claims they notify customers with about five messages throughout their use of data.

“For instance an Airtel customer will receive their first notification when they have used 50% of their data bundles, then at 75% another notification is pushed to the customer. If the customer takes no action to renew the bundle, a third notification will be sent at 90%, at 95% and then finally at 100% when the bundle is completely used.” Louis Manu, head of product Development and Innovation told the workshop.

“We have had this notification system in place for some time now. What we have done over the last couple of weeks is to further reinforce them as an early warning system to give our customers the opportunity to renew their bundles.

So apparently, Airtel has been sending customers all these notifications, but they just refused to heed the messages, because they wanted their credit to be wasted? CLICK HERE for MORE…

About CustomerDiscuss.Com:

Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.

The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.

Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything. Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.

Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.

So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.

If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.

When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.

Together, we can get these people to be accountable and importantly, do what’s expected of them.

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