by Customer Discuss Staff | November 21, 2016 2:47 pm
One will normally expect Mobile money transfers to be swift and if there should be a hitch for whatever reason one will expect it gets resolved as a matter of urgency. The case in reference here is ExpressPay. Not only is our reader finding it difficult to get his money but cant seem to have professional service.
From ExpressPay contact numbers provided to the customer services experience is far beyond appalling.
When will service delivery in our nation start stepping up to expectations or yet still step up to their responsibilities. That wont be asking for much is it?
Find our reader’s experience below…
On the 11th of November, 2016. A relation of mine sent me an amount of Ghc100 via ExpressPay and I received a text message confirming the delivery of an amount of Ghc100 to a number of mine that had been ported from Airtel to MTN and also not on the Airtel Money platform.
Let it be noted that I don’t use the app so i initially tried to install it but realised that I couldn’t access the said amount from the app, I followed up on Monday the 13th with a number I got from ExpressPay’s Facebook page and website which is +233505717517.
A lady fortunately answered and gave me a code so Airtel helps me out, after the long bureaucratic process of most telcos, the process was reversed as of Thursday.
The unfortunate thing with ExpressPay is that their numbers on their site do not work and to even get through to them is another issue. I had to call several times before i could connect to their “customer care” and when one does get through to them, they show lack of courtesy, as though you have to literally beg them, no names are given, nothing!
As of my writing of this mail, I was told yesterday that ExpressPay “has to get back to Airtel on the matter” and as usual my numerous calls go unheeded. My beef is, the lackadaisical attitude with which the company is handling the said amount is not good, what if the amount was bigger? and I want my Ghc100!
I hope you can help me find closure to this issue.
From Ed M/ Ghana
Response from Express Pay to ‘CustomerDiscuss.Com’ team
We are waiting to see if they will have anything reasonable to say to this…
Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.
The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.
Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything. Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.
Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.
So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.
If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.
When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.
Together, we can get these people to be accountable and importantly, do what’s expected of them.
Source URL: http://customerdiscuss.com/2016/11/express-pay-crude-customer-service-avoid-can/
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