by Customer Discuss Staff | August 29, 2016 3:52 am
For customers who have being wondering for long what is happening with the mobile telecommunication service provider, Expresso, formally known as Kasapa, well there is some news for you.
According to Citi Business News, the National Communication Authority (NCA) has begun the regulatory processes to revoke the license of the telecommunication Company.
Henry Kanor, the NCA’s Director for Engineering explained in an interview with Citi Business News that the prolonged inactivity of Expresso has affected the company’s sub – contractors, workers and other industry stakeholders and has created a shortfall in the revenue targets of the regulator and governments.
Mr Kanor further stated that “The status quo cannot remain the same for long; we want to make sure that customers get the best services, we want to get revenues for government and as regulator we need revenue to survive.”
The Mobile Telecommunication operator has been suffering for a while now due to the inability of Sudatel (Sudan Telecom) Group, owners of the company to re-capitalize it.
Sudatel is handicapped by international sanctions on Sudan, because of which they are unable to move money around to recapitalize their operations outside of Sudan, particularly Ghana.
As a result, Expresso Ghana’s debt stock has reportedly been growing, and the telco has been losing customers consistently for more than a year now with its market share being reduced to about 0.36% as at the first quarter of this year.
Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.
The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.
Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything. Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.
Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.
So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.
If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.
When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.
Together, we can get these people to be accountable and importantly, do what’s expected of them.
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