by Customer Discuss Staff | May 26, 2016 7:08 am
Several readers of CustomerDiscuss.Com have dropped lines of how Surfline is dwindling on its service of providing fast reliable internet in Ghana—and that’s on top of how quick power drains out of their mobile device.
What good is a mobile device if it needs to be recharged almost every 2 or 3 hours?
Anita, a resident of New Botianor has written in to put Surfline on blast for how poor their service has become—especially when she is paying as high as 500GHS a month.
It’s sad that Surfline which started as the only saviour in town has decided to join the poor internet providers association of Ghana, dishing to customers unending frustrations.
Surfline is a Ghanaian-owned telecommunications network providing super-fast and reliable 4G LTE services. By leveraging the advanced technology of LTE, Surfline is bringing a new wave of connectivity to data-hungry Ghanaians.
For a company that prides itself with such hallmark, I expected their services to be close to perfection. Ghanaians have a way of feasting on new things but for this bit, I wouldn’t even begin to tick on that box.
“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths” – Walt Disney.
Ghanaians were practically on the verge of giving up on internet because our providers were delivering services that was just below the belt of mediocrity. The emergence of surfline in the Ghanaian internet was like manna in the desert, I believe I wasn’t the only one who attributed that to the work of a genie.
Who even didn’t want to have a tad-bit of the product whose adverts struck cords of ecstasy in you? The one the mother actually choose the surfline modem in lieu of her baby is my personal favourite. Their adverts were so consuming and endearing that one wouldn’t mind spending their last penny on them.
I do not know if it has to with familiarity breeding contempt or whatever but the services surfline is rendering lately is not what I bargained for. For a 500ghc worth of data bundle a month, I expected an over the board, service but that is only a fantasy settling in my head. It’s not easy to raise 500gh every month in this ever crumbling economy of ours.
For about a month now, it takes forever for a simple WhatsApp message to get a single tick. For downloads and YouTube videos, the task has become as tiresome as teaching a dumb kid how to recite the national pledge.
I reported my complaints and personnel’s from the service provider came and said the poles were not high enough and fixed that, leaving me to believe that internet just got better but it worsened the case.
To think that I could actually watch a full 2hour movie seamlessly and now this? It is driving me crazy. This certainly isn’t how quenching the “data-hungry” Ghanaian looks like. I flee from the frying pan only to land myself in the flaming fire.
Anita, Resident of New Botianor
Response from Surfline Ghana to ‘CustomerDiscuss.Com’ team
We are waiting to see if they will have anything reasonable to say to this…
Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.
The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.
Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything. Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.
Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.
So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.
If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.
When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.
Together, we can get these people to be accountable and importantly, do what’s expected of them.
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