Eddy’s Pizza Owner Apologizes to Customer Who Waited for Over 3 Hours for Pizza | Says Their “Goal is to Always Provide the Best Possible Service and Products”

Eddy’s Pizza Owner Apologizes to Customer Who Waited for Over 3 Hours for Pizza | Says Their “Goal is to Always Provide the Best Possible Service and Products”

A few days ago, CustomerDiscuss.Com published a complaint from a dissatisfied customer who had to wait for over 3 hours for an ordered pizza at Eddy’s Pizza’s Tema branch—and it was a Mother’s Day, which made it worse for her because she had her folks with her to celebrate.

The customer stated among other things that;

“Yesterday that was the mother’s day my twin sister and I won a prize at church to take our mother out for pizza at Eddy’s pizza Tema inside the Giaan Towers. We got there about 10 minutes to 2. When we got there we saw a lady coming out, ranting and insulting them, the little I heard was she has been here for almost 2 hours and no one seems to care about her order.

We got there and made an order and we were told we will get it in 55 minutes (GH FOR YOU). We had to discuss it and we finally decided to wait so that means we will have the pizza at 3 cos it was 2. It was finally 3 and still no one came to us, we waited for some few minutes because it was Mother’s day and so many people were there.

After some few minutes went to the order table to find out why we have not been served and we were told it will be ready soon. Can you imagine they told us 55 minutes and now is almost 180 minutes. I started ranting out and giving them my piece of mind, even told them GHANA CELEBRITY is writing a piece about this kind of sh**.”

Surely, she had every reason to be unsatisfied with the about 3 hours long-wait and the accompanying alleged insulting customer service she received from one of the waitresses.

Following the publication of the complaint on CustomerDiscuss.Com, one of the co-owners of Eddy’s Pizza, Mr. Ed Quartey has responded—using our comment section to apologize.

He wrote;

“My name is Ed Quartey, one of the co-owners of Eddys Pizza, I would like to apologize to any of our customers who may have experienced less than standard or desired service recently. Our goal is to always provide the best possible service and products. We take customer services very seriously and endeavour to consistently meet and even exceed our customers and guests’ expectations. It’s quite unfortunate that the writer would choose to characterize and judge Eddys Pizza on a visit that happens to be on one of the busiest days of the year.”

He added: “On an average day, orders across all our branches take between 15 to 20 minutes — as I write this response, I am at one of our locations and an order just went out after 13 minutes. As with Valentines Day and other national holidays, Mothers Days is always very busy and packed at our restaurants. Inevitably, the turnaround time in the kitchen during these occasions is prolonged as demand tends to increase by one order of magnitude.

Yes, I will be the first to admit that we have a number of challenges, which are often systemic and from which no one is exempt. However, we are continuously fervently working to improve and deliver to our customers’ satisfaction. We are in the process of rolling out a number of initiatives that will enhance and improve our services.”

“We are appreciative and thankful for all the constructive comments and feedbacks,” Ed Quartey ended.

Screenshot 2016-05-15 at 15.24.10

It’s reasonable for there to be an increase in waiting times on busy days or during special occasions but a 3 hour wait can’t be deemed as reasonable—and also, Ed Quartey did not say much about how a waitress at Eddy’s Pizza handled Mary, the complainant.

Nevertheless, it is good that Mr. Ed Quartey says they are “fervently working to improve” their customer service.

About CustomerDiscuss.Com:

Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.

The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.

Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything.  Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.

Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.

So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.

If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.

When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.

Together, we can get these people to be accountable and importantly, do what’s expected of them.

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